Gray's Handmade Jewelry
Support
All Gemstone Earrings can be converted to CLIP-ONS, please request change in the note box at time of check out. Fashion jewelry can not be converted, thank you.
Support
Delivery:
We ship orders within three business days upon receipt of your order and payment. We're close on Saturday, Sunday and all Holidays but the web site is always open. You'll receive an E-mail confirming your order and also tracking information via e-mail once your order has shipped from our warehouse. Please provide the correct shipping address and a valid e-mail address for contacting you.
Return Policies
All defects/returns must be reported to us via E-mail. We reserve the right to refuse your return based on our return condition and policy. Damaged product from mishandling from customer will be returned to customer without refund. Refund of purchase price will be returned to customer, shipping and handling is not refundable.
Defective: If you find the package(s) get(s) damaged while you accept the package(s), report to the carrier's driver immediately. So he/she will have the record for your claim to their customer service department. We are not liable for the carrier delays but will refund carrier-damaged product if damaged during transportation.
If the defect is clarified by manufacturing defect after inspection, we will refund purchase price of product upon receipt of returned Merchandise. Each claimed defect item needs to be returned in original package. Or it will be identified as misusage defect. No credit will be issued or replacements will be approved. Merchandise must be returned unworn, with tags attached in original condition and package and accompanied by the original invoice. Or the return will not be accepted and the credit will not be issued. Special order and Sale items are non-returnable. We ask that you inspect your merchandise as soon as you receive it to help in avoiding loss of return privileges.
Privacy policy
Our company does not sell or share customer's information. Customer credit card information is distroyed after transacton is complete.
"));
Any Item that has a PENDING SALE next to the picture, please contact seller, some item are put aside for Special Events.
Contact Information
Email: Grayshandmade@aol.com
Office Hours: 9am - 6pm CST
843/425-9883
Monday - Friday
